About MCR BTS
Built on
real experience.
Not buzzwords.
MCR Business Tech Solutionsexists because businesses deserve IT support from someone who actually understands what they're going through... and picks up the phone when it matters.
The founder
Michael DiLauro
Michael DiLauro started MCR Business Tech Solutions after more than two decades working in IT infrastructure across the Greater Pittsburgh area.
Not because the industry needed another vendor, but because the businesses he worked with needed something better. They needed a partner who picks up the phone. Who understands that when your server goes down at 7 AM on a Monday, your entire operation stops.
Over 20+years, Michael has built, maintained, and troubleshot networks for companies of every size, from five-person offices to multi-location operations. He's configured hundreds of servers, migrated thousands of mailboxes, and solved the kinds of problems that make most IT vendors shrug and say “have you tried restarting it?”
Today, MCR serves businesses across Pennsylvania, Ohio, West Virginia, and New Yorkwith the same hands-on philosophy: be proactive, be available, and never treat a client's problem like it's not urgent.
What we bring
Full-stack
IT capabilities.
Every layer of your technology stack... monitored, managed, and maintained by a team that knows your environment inside and out.
Server OS & Active Directory
Windows Server, Linux, Active Directory, Group Policy, DNS, DHCP... built and maintained by someone who has done it hundreds of times.
24/7 Monitoring & Security
Continuous endpoint monitoring, patch management, antivirus, and firewall administration. Problems are caught before your team notices.
Microsoft 365 Administration
Tenant setup, user management, email migrations, SharePoint, Teams, and licensing optimization. All handled for you.
Mobile Device Management
Company phones, tablets, and BYOD policies configured and enforced. Devices secured without slowing your team down.
1-2 Hour Emergency Response
When something breaks, we respond in 1-2 hours (not 1-2 days). Real urgency, not ticket queues.
On-Site & Remote Support
Most issues are resolved remotely within minutes. When hands-on work is needed, we show up. Same day whenever possible.
How it works
Three steps to better IT.
Book an Assessment
A quick conversation (in person or remote) to understand your current setup, pain points, and goals. No sales pitch.
Get a Custom IT Plan
We deliver a clear, prioritized roadmap tailored to your business. You see exactly what needs attention, why it matters, and what it costs.
Let Us Handle IT
Ongoing monitoring, maintenance, and support. Your team focuses on the work that matters. We keep the technology running behind the scenes.
Common questions
Frequently
asked.
What areas does MCR Business Tech Solutions serve?
We serve businesses across Pennsylvania, Ohio, West Virginia, and New York. Our headquarters is in Kittanning, PA, and we provide both on-site and remote support throughout the region.
How quickly does MCR respond to IT emergencies?
Our emergency response time is 1-2 hours. We understand that downtime costs money, so we prioritize getting your systems back online as fast as possible.
Is MCR Business Tech Solutions BBB accredited?
Yes. MCR Business Tech Solutions is BBB accredited with a 5-star rating. We hold ourselves to the highest standards of trust, transparency, and customer service.
What size businesses does MCR work with?
We work primarily with small and mid-sized businesses (typically 5 to 150 employees). Our services scale to fit your needs, whether you have a single office or multiple locations.
Get in touch
Ready for IT
that just works?
No commitment. No sales pitch. Just a straightforward conversation about your tech.